Market Points is committed to protecting the security of your company's information and all research and respondent data. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure.
Security and LiabilityAll survey data is stored on a secure database that is encrypted at rest and is not accessible to third parties. Real-Time Reporting pages, which display survey data to clients, are SSL encrypted and password protected. We make reasonable efforts to have security measures in place to protect the loss or misuse of the information we store. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information (such as but not limited to name, address, email address, and phone number), we cannot ensure or warrant the security of any information you transmit to us or from our online services, and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to ensure security on our systems, but cannot be held responsible for any damages or expenses resulting from the misuse of personal information that was taken by unlawful means.
Market Points does not share or use any data we obtain for our customers through our surveys with anyone other than our customer's designated contact contracted with us. In addition, Market Points does not share any information about our customers without their expressed written approval.
Survey data is typically retained between one and two years. However, multiyear studies can cause data to be retained for longer periods based on the needs of the client.
Personal InformationBased on particular research needs, we may collect personal information such as but not limited to name, address, email address, and phone number. We do not collect or store sensitive information such as social security numbers or credit cards. Some surveys do ask about medical conditions or prescription drug usage. Any information provided to us is purely for research purposes and will not be sold, distributed, or used in any internet-based advertising. An personally identifiable information attached to such data will only be used for purposes stated in the collection mechanism (typically a survey).
If you believe we have collected personally identifiable or sensitive data about you and wish to review it or have it removed, please contact us at firstname.lastname@example.org with the subject line "Personal Data Information". Please include the nature of the data in question and any associated products, surveys, or services so that we can attempt to find the information. For security reasons, we will not disclose actual data values, but can verify its existance and/or remove the personally identifiable information. Any data that we have collected about you that is not connected through personally identifiable information cannot be removed or reviewed.
CookiesUnless explicitly stated at the beginning of a survey, our online surveys only make use of browser cookies to maintain session data and network load balancing efficiency. You can change your browser to prevent the browser from accepting cookies, however we cannot guarantee that a survey will behave correctly if we are not able to set the proper cookies.
The unique identifier we assign in order to collect the above information is stored in the marketpointsinc.com cookies located in your web browser. These will be identified as cookies with a domain of ".marketpointsinc.com". Our cookies may be removed or blocked at any time through the settings in your browser. Instructions for making updates to your browser's cookies can be found within the browser's support page. Below are links to instructions for the most popular browsers:
Microsoft Internet Explorer
Sample ProvidersOur surveys are frequently sent traffic from third party vendors known as "Sample Providers." We are not responsible for the policies or promises of incentive of Sample Providers.
It is also common for us to be provided with email lists by clients for the purpose of sending invitations to take a survey on the client's behalf. We use these lists in good faith that our clients have attained the emails legally and that recipients will understand why they are being emailed. If you do not wish to receive further emails, use the opt-out link at the bottom of the email to automatically be removed from future emailings. Emails obtained from clients or third parties will not be used for any other purposes, including resale or internet based advertising.
Usage by ChildrenWe do not target children under the age of 13 for any form of data collection. However, due to the nature of and anonymity provided by the internet, we cannot guarantee that a minor will not provide data by taking a survey intended for an adult. We will make reasonable attempts to remove such data if it is brought to our attention. See the section on Personal Information.
If you have questions regarding this statement, please contact us immediately using one of the methods on our Contact Us page.