Customer Feedback
What do your customers really think? Find out with an online survey designed to keep you in touch with your customers’ attitudes
and perceptions. Market Points’ Online Customer Feedback form makes it easy and affordable.
Benefits
An Online Feedback Form makes it easy for customers to give you quick, honest opinions about your price, service and location. Collecting and viewing responses online means no cards for you to type in and tabulate. If you use printed cards, we'll even enter them into the online version so you have all of your responses in one easy to use reporting tool.
See
how you are doing in the eyes of your customers over time, and answer key questions to help you make informed decisions.
- Are customer perceptions improving or declining?
- What do you do exceptionally well?
- What would your customers like to see changed about your business?
- What specific improvements could you make?
- Are your customers satisfied?
How it works
Our easy to use survey template will guide you through putting together the best Customer Feedback Form for your business. Customize
your survey to address the key issues you face. Review your data online in real time via our custom Reporting portal. It’s
simple. Here’s how it works:
- Review survey template and select up to 10 questions
- Customize questions and responses
- Market Points programs the survey and sends you a link to review it online
- Market Points customizes the survey with your logo, colors and fonts to match your marketing presence
- Make changes and adjustments to the survey as necessary
- Once survey is finalized, Market Points sets it up to go live and sends you a reporting url
- Invite customers to complete the Feedback Form online
- Review your data via the Reporting portal
Inviting Respondents
How do you direct your customers to the Customer Feedback Form? There are several ways to invite people to
share their feedback:
- Include the url on receipts
- Link to the survey from your website
- Hand out a postcard or flyer in your store directing customers to the Online Feedback Form
- Include the url in email newsletters or correspondence
- Make a hard copy of the form available to customers who can’t access the online form
- Collect email addresses in
your place of business and send email invitations to customers directing them to the Feedback Form
Reporting
Reviewing your customer feedback is easy. Just log on to our Reporting web page with your user name and password,
and you’ll
have access 24/7 to your data in real time. You can even do cross-tabulations if you want to look at relationships between
two questions. If you need to present your data to colleagues, we make it easy – download reports to your computer,
or print out a copy of key statistics to share.
